FLYSAFAIR VACANCIES: RAMP AGENT; CUSTOMER SERVICE AGENTS
Ramp Agent
Safair Operations, operating as FlySafair has a vacancy for a Ramp Agent at our base in King Shaka International Airport. The successful applicant will report to the Supervisor: Duty Station
Job Description
- Ensure safety regulations is adhered at all times regarding Dangerous Goods;
- Ensure general safety and security around the aircraft;
- Liaise between crew and ground handler to obtain boarding clearance for passengers;
- Monitor the loading and offloading of baggage and cargo;
- Advise ground handling partner of any load changes;
- Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
- Conduct ramp safety audits when required;
- Ensure ramp vehicles are clean and fueled;
- Pick up and drop off crew as and when required;
- Monitor flight operations to ensure on-time-performance is met;
- Allocate delays as and when required;
- Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
- Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
- Conduct Ad hoc inspections in the baggage department;
- Must perform any duty allocated/delegated by the senior on duty;
- Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
- Ensure sufficient staff as per SLA;
- Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
- Coordinate any disrupt operations;
- Monitor Ramp and Passenger service KPl's (boarding gate closure time, equipment positioning etc.);
- Complete ramp agent form for every flight;
- Compile reports for irregular/incidents if required;
- Liaise across different departments and stations;
- Coordinate with the relevant stakeholders to ensure on time departure.
Job Requirements
- Grade 12 or equivalent (Essential);
- Minimum of 2 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling) (Essential);
- Code 08 Drivers License (Essential);
- No criminal record;
- Airside knowledge, have knowledge of airport operations;
- Planning, organizational and time management skills;
- Excellent interpersonal skills;
- Strong communication skills (verbal and written);
- Problem solving capability;
- Decision making skills;
- Ability to multi-task and delegate;
- Computer literate;
- Customer orientated.
Personal Attributes:
- Professional;
- High integrity;
- Sense of urgency;
- Reliable and dependable;
- Adaptable and flexible;
- Work under pressure;
- Team player;
- Ability to deal with confidential information.
Application guideline:
- Email applications will be not accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 02 January 2026
CLICK HERE TO APPLY FOR THIS POST
Temporary Customer Service Agent
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Durban Base. The successful applicant will report to the Manager: Base Airport
Job Description
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
Job Requirements
- Grade 12 or equivalent;
- Airport and ticket sales experience
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
- Excellent understanding of delivering great customer service
- Excellent written and verbal command of the English language including proper phone etiquette
- Conflict resolution skills.
Personal Attributes:
- Punctual;
- High degree of patience and assertiveness
- Trustworthy, professional and reliable, including dealing with confidential information
- Immaculate time keeping
- The ability to work well under pressure
- Practice good time management
- Customer focused and service orientated;
Application Guideline:
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 05 January 2026
CLICK HERE TO APPLY FOR THIS POST
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