FLYSAFAIR VACANCIES: RAMP AGENT; CUSTOMER SERVICE AGENTS

Ramp Agent

Safair Operations, operating as FlySafair has a vacancy for a Ramp Agent at our base in King Shaka International Airport. The successful applicant will report to the Supervisor: Duty Station

Job Description

• Ensure safety regulations is adhered at all times regarding Dangerous Goods;
• Ensure general safety and security around the aircraft;
• Liaise between crew and ground handler to obtain boarding clearance for passengers;
• Monitor the loading and offloading of baggage and cargo;
• Advise ground handling partner of any load changes;
• Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
• Conduct ramp safety audits when required;
• Ensure ramp vehicles are clean and fueled;
• Pick up and drop off crew as and when required;
• Monitor flight operations to ensure on-time-performance is met;
• Allocate delays as and when required;
• Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
• Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
• Conduct Ad hoc inspections in the baggage department;
• Must perform any duty allocated/delegated by the senior on duty;
• Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
• Ensure sufficient staff as per SLA;
• Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
• Coordinate any disrupt operations;
• Monitor Ramp and Passenger service KPl's (boarding gate closure time, equipment positioning etc.);
• Complete ramp agent form for every flight;
• Compile reports for irregular/incidents if required;
• Liaise across different departments and stations;
• Coordinate with the relevant stakeholders to ensure on time departure.

Job Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 2 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling) (Essential);
• Code 08 Drivers License (Essential);
• No criminal record;
• Airside knowledge, have knowledge of airport operations;
• Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong communication skills (verbal and written);
• Problem solving capability;
• Decision making skills;
• Ability to multi-task and delegate;
• Computer literate;
• Customer orientated.

Personal Attributes:

• Professional;
• High integrity;
• Sense of urgency;
• Reliable and dependable;
• Adaptable and flexible;
• Work under pressure;
• Team player;
• Ability to deal with confidential information.

Application guideline:

• Email applications will be not accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 02 January 2026

CLICK HERE TO APPLY FOR THIS POST

Temporary Customer Service Agent

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Durban Base. The successful applicant will report to the Manager: Base Airport

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills.

Personal Attributes: 

• Punctual;
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate time keeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated;

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 05 January 2026

CLICK HERE TO APPLY FOR THIS POST

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