FlySafair Call Centre Agent Jobs 2026: Apply for X6 Permanent Posts in Johannesburg
FlySafair is hiring 6 Call Centre Agents at its Head Office in Bonaero Park, Johannesburg. Applicants need Grade 12 and 1 to 4 years of call centre experience. Applications close on 12 June 2026.
Introduction
FlySafair is inviting suitable applicants to apply for X6 Call Centre Agent positions based at its Head Office in Bonaero Park, Johannesburg.
These are permanent aviation customer service opportunities for applicants with Grade 12 and previous call centre experience.
Successful candidates will assist passengers with enquiries, delays, cancellations and other travel-related issues while providing professional customer service by telephone and in writing.
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About FlySafair
FlySafair is a South African airline operated by Safair Operations.
The company provides domestic air travel services and relies on its Customer Care Centre to support passengers before, during and after their journeys.
Call Centre Agents play an important role in helping customers understand airline procedures and resolving travel-related concerns.
Quick Job Overview
| Details | Information |
|---|---|
| Company | Safair Operations trading as FlySafair |
| Position | Call Centre Agent |
| Number of Posts | X6 |
| Reference Number | callcentre_agent4 |
| Department | Call Centre |
| Industry | Aviation |
| Job Type | Permanent |
| Location | Bonaero Park, Johannesburg |
| Province | Gauteng |
| Salary | Market Related |
| Closing Date | 12 June 2026 |
About the Call Centre Agent Role
The Call Centre Agent will assist customers and passengers by responding to telephone calls and written communication.
The role requires candidates who can remain calm, professional and helpful while dealing with issues such as flight delays and cancellations.
Applicants must also be willing to work shifts, weekends, public holidays and longer than normal office hours when required.
Duties and Responsibilities
Successful candidates will be responsible for:
- Receiving calls from customers and passengers
- Assisting customers with enquiries
- Dealing with flight delays and cancellations
- Explaining airline processes to customers
- Helping passengers where necessary
- Communicating with customers verbally
- Communicating with customers in writing
- Handling confidential information
- Working as part of a team
- Working shifts and extended hours
- Providing professional customer service
- Resolving customer concerns where possible
- Escalating complex matters when required
Minimum Requirements
Applicants must have:
- Grade 12 or equivalent
- Between 1 and 4 years of experience in a call centre environment
- Excellent English communication skills
- Ability to speak, read and write English
- Strong computer literacy
- Excellent telephone etiquette
- Clear criminal record
- Clear credit record
- Ability to work weekends
- Ability to work public holidays
- Ability to work flexible hours
A travel-related qualification or relevant qualification will be advantageous.
Own transport will also be an advantage.
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Required Personal Attributes
FlySafair is looking for applicants who are:
- Punctual
- Patient
- Assertive
- Trustworthy
- Professional
- Reliable
- Customer focused
- Able to work under pressure
- Good at managing time
- Comfortable handling confidential information
- Able to resolve conflict
- Able to handle customer objections
- Willing to work longer than normal office hours
Call Centre Shifts
Successful candidates may work the following shifts:
- 07:00 to 16:00
- 08:00 to 17:00
- 09:00 to 18:00
- 10:00 to 19:00
The role also includes work on weekends and public holidays.
Applicants should make sure they have reliable transport arrangements for the different shift times.
Who Should Apply?
These opportunities are suitable for applicants who:
- Have Grade 12
- Have call centre experience
- Have strong customer service skills
- Communicate clearly in English
- Are computer literate
- Can work under pressure
- Can work shifts and flexible hours
- Have a clear criminal and credit record
- Are interested in working in the aviation industry
- Can work at FlySafair’s Head Office in Bonaero Park
How to Apply
Applications must be submitted online through the official FlySafair careers platform.
Applicants should search for:
Position: Call Centre Agent
Reference Number: callcentre_agent4
Location: Johannesburg
FlySafair will not accept applications submitted by email.
Documents Required
Applicants should prepare:
- Updated CV
- Certified copy of South African ID
- Certified copy of Grade 12 certificate
- Copies of relevant qualifications
- Proof of call centre experience
- Any customer service or travel-related certificates
Application Closing Date
The closing date for applications is:
12 June 2026
Applicants should submit their online applications before the deadline.
Important Application Notes
FlySafair states that:
- Email applications will not be accepted
- Preference may be given to members of under-represented designated groups
- Applicants who receive no feedback within two weeks of the closing date should regard their applications as unsuccessful
- FlySafair reserves the right not to proceed with the vacancy
- Appointments will be based on operational requirements
iYouth Advice
Make sure your CV clearly shows your call centre experience, customer service responsibilities and the systems you have used.
Highlight experience involving:
- Inbound calls
- Customer complaints
- Telephone enquiries
- Email communication
- Booking systems
- Conflict resolution
- Data capturing
- Customer records
- Shift work
- Working under pressure
Since the post requires a clear credit and criminal record, applicants should ensure that the information they provide is accurate.
Frequently Asked Questions
Which company is hiring?
Safair Operations, operating as FlySafair, is hiring.
What position is available?
The available position is Call Centre Agent.
How many posts are available?
There are six positions available.
Where are the jobs based?
The positions are based at FlySafair’s Head Office in Bonaero Park, Johannesburg.
Are these permanent jobs?
Yes, the positions are permanent.
What qualification is required?
Applicants need Grade 12 or an equivalent qualification.
Is experience required?
Yes. Applicants need between 1 and 4 years of experience in a call centre environment.
Must applicants work weekends?
Yes. Successful candidates must be able to work weekends, public holidays and flexible shifts.
Is own transport required?
Own transport is advantageous, especially because the job involves different shifts.
What is the closing date?
The closing date is 12 June 2026.
iYouth Disclaimer
iYouth is not FlySafair or Safair Operations and does not charge any fees for job applications.
Applicants must apply directly through the official FlySafair careers platform. Never pay anyone for an application, interview, background check or job placement.
Final Thoughts
The FlySafair X6 Call Centre Agent vacancies are good permanent opportunities for experienced customer service professionals who want to work in the aviation industry. Applicants with Grade 12, call centre experience and the ability to work flexible shifts should apply before the closing date.
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