Robben Island Museum is recruiting 33 workers across six different job categories for its peak-season operations. The available opportunities include positions in ticket sales, transport, visitor information, heritage tourism, switchboard operations and retail.

The vacancies are offered on 6-month contracts, with opportunities for suitably qualified applicants who meet the requirements for their preferred position. The six advertised job categories are Ticket Sales Officers x8, Bus Drivers x6, Information Officers x6, Prison Guides x8, Switchboard Operators x2 and Shop Assistants x3.

Robben Island Museum's official jobs page also publishes employment opportunities and vacancy notices through its careers section.

About Robben Island Museum

Robben Island Museum operates from the Nelson Mandela Gateway at the V&A Waterfront in Cape Town and offers visitor, heritage and tourism services connected to Robben Island.

These peak-season vacancies are spread across departments including Visitor Operations, Public Heritage Education and Finance, depending on the position. The official adverts provided for this article set out the specific duties, requirements and application instructions for each vacancy.

Quick Job Overview

The vacancies are advertised across the relevant Robben Island Museum departments.

1. Ticket Sales Officers x8

Robben Island Museum is looking for 8 Ticket Sales Officers to support ticket sales, customer service, bookings and related administrative activities.

What You Will Do

Successful candidates will assist with:

• Responding to concession and ticket-related enquiries.
• Assisting school groups and concession groups.
• Processing requests for concession and complimentary tickets.
• Maintaining records and databases.
• Preparing concession request forms.
• Preparing provisional bookings and invoices.
• Communicating ticket references and application outcomes.
• Preparing reports and sales statistics.
• Reviewing transactions and identifying possible exceptions.
• Assisting customers with booking enquiries.
• Handling complaints and refund-related queries.
• Supporting other departments with group bookings when required.

Requirements

Applicants should have:

• Matric.
• A Higher Certificate in Events, Tourism or Marketing will be an advantage.
• At least 2 years of relevant experience.
• Computer and spreadsheet skills.
• Knowledge of automated reconciliation.
• Good organisational and investigation skills.
• The ability to work under pressure.
• Strong communication skills.
• Customer service skills.
• Attention to detail and multitasking ability.

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2. Bus Drivers x6

Robben Island Museum is recruiting 6 Bus Drivers to transport visitors and residents around the island. Successful applicants must be prepared to work shifts and sleep over on the island when required.

What You Will Do

Duties include:

• Transporting visitors according to planned routes and schedules.
• Driving safely and complying with road traffic legislation.
• Ensuring passenger safety during loading and unloading.
• Conducting daily vehicle inspections.
• Checking fuel, water, oil and vehicle condition.
• Keeping operational records.
• Reporting defects, delays and accidents.
• Completing daily logbooks.
• Assisting elderly and disabled passengers.
• Communicating possible delays to passengers.
• Checking wheelchair ramps when required.

Requirements

Applicants must have:

• Grade 10.
• Matric will be an advantage.
• At least 3 years of verifiable driving experience on light and heavy vehicles.
• Knowledge of safety rules and regulations.
• A valid, unendorsed Code 14 driver's licence.
• A valid PDP.
• A good driving record.
• No drunken driving record, as stated in the advert.

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3. Information Officers x6

The 6 Information Officer positions are available in the Visitor Operations Department. Successful candidates will assist visitors and provide information to help ensure that operations run efficiently.

What You Will Do

The role includes:

• Welcoming visitors and tourists.
• Responding to telephone and email enquiries.
• Providing information about tourism services.
• Assisting with school visits.
• Helping visitors use exhibition technology.
• Managing lost and found property.
• Making boarding and departure announcements.
• Updating electronic information boards.
• Assisting visitors with special needs.
• Reporting maintenance, security and cleaning issues.
• Distributing visitor feedback surveys.
• Checking and validating visitor tickets.
• Assisting with ferry boarding.

Requirements

Applicants should have:

• Matric.
• A Higher Certificate in Tourism, Public Relations or Marketing will be an advantage.
• A Customer Service certificate will be an advantage.
• At least 2 years of customer service-related experience.
• Computer literacy.
• Fluency in 2 official languages.
• Strong customer service skills.
• Attention to detail.
• Problem-solving ability.

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4. Prison Guides x8

Robben Island Museum is recruiting 8 Prison Guides in the Public Heritage Education Department. The role involves sharing and contextualising the history of Robben Island with visitors.

Important Eligibility Requirement

According to the advert, these positions specifically require applicants to be former political prisoners of Robben Island with knowledge of the history of the prison.

What You Will Do

Successful candidates will:

• Prepare for scheduled tours.
• Conduct tours for visitors.
• Explain the history of Robben Island.
• Share information about political and prison history.
• Place Robben Island's history within broader South African and international contexts.
• Manage tour stops and visitor groups.
• Conduct research on Robben Island history.
• Participate in training, meetings and discussions.
• Expand their historical knowledge for use during tours.
• Perform general administrative duties.

Requirements

Applicants must meet the specific requirements listed in the advert, including:

• Being a former political prisoner of Robben Island.
• Knowledge of the history of the prison.
• One year of experience will be an advantage.
• Fluency in at least 2 South African official languages.
• A foreign language will be an advantage.
• Computer literacy.

Applicants are also required to submit a verifiable prison number with their application.

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5. Switchboard Operators x2

Robben Island Museum is hiring 2 Switchboard Operators to assist with directing calls, handling messages and supporting communication functions.

What You Will Do

Responsibilities include:

• Directing incoming calls to the correct employees or departments.
• Taking messages.
• Sending emails to relevant employees.
• Providing callers with basic information.
• Reporting faulty telephone equipment.
• Updating the staff directory.
• Monitoring and recording phone usage.
• Analysing PIN code usage and reporting discrepancies.
• Creating speed dial contacts.
• Receiving and distributing post.
• Registering and distributing faxes.
• Directing visitors to relevant offices.

Requirements

Applicants should have:

• Matric.
• A Higher Certificate in Tourism, Public Relations or Marketing will be an advantage.
• At least 2 years of switchboard or telephone reception experience.
• Computer literacy.
• Fluency in 2 official languages.
• Strong verbal and written communication skills.
• Active listening skills.
• Good interpersonal skills.
• Customer service orientation.
• Attention to detail.
• Problem-solving ability.
• Good telephone etiquette.

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6. Shop Assistants x3

Robben Island Museum is recruiting 3 Shop Assistants to work in the Finance Department. The positions involve retail, stock handling, cash reconciliation and customer service.

What You Will Do

Shop Assistants will be expected to:

• Handle and manage stock.
• Load and offload cargo.
• Assist with sales and admissions.
• Reconcile cash receipts.
• Monitor stock budgets and purchases.
• Maintain customer service and health and safety standards.
• Respond to customer complaints and comments.
• Answer general enquiries.
• Organise promotions and displays.
• Work as part of a team.
• Help ensure the security of stock.

Requirements

Applicants should have:

• Matric.
• A Higher Certificate in Retail Business Management, Retail Management, Marketing, Sales or Business Management will be an advantage.
• At least 2 years of experience in retail, customer service or as a till operator/cashier.
• Good literacy and numeracy skills.
• The ability to speak English and at least 2 other local or foreign languages.

How to Apply for These Robben Island Museum Jobs

Applicants must apply for the specific position they qualify for.

The adverts require applicants to submit:

• A detailed CV.
• Contactable referees.
• A copy of their ID.

Use the correct email address and subject line for the position you are applying for.

The application instructions and subject lines are specified in the individual job adverts.

For additional vacancy information, applicants can also check the official Robben Island Museum Jobs page.

Application Deadline

The closing date stated across these adverts is:

18 August 2026 at 16:00

Late submissions will automatically be disqualified.

Important Application Tips

Before submitting your application:

• Apply only for a position for which you meet the advertised requirements.
• Use the exact subject line requested by Robben Island Museum.
• Include a detailed and updated CV.
• Include your contactable referees.
• Attach a copy of your ID.
• Clearly highlight relevant work experience.
• For Bus Driver positions, make sure your Code 14 licence and PDP details are clearly reflected on your CV.
• For Prison Guide positions, include the required verifiable prison number.
• Submit your application before the closing date and time.

Frequently Asked Questions

How many jobs are available?

There are 33 positions available across six job categories.

Are these permanent jobs?

No. The vacancies are advertised as 6-month contract positions.

Can I apply for more than one position?

If you meet the requirements for more than one vacancy, you should follow the application instructions and use the correct subject line for each position.

Is Matric required for all positions?

Not all positions have exactly the same minimum qualification. For example, the Bus Driver advert lists Grade 10 as the minimum qualification, while several other vacancies require Matric.

Where are these jobs based?

The vacancies are linked to Robben Island Museum's operations in Cape Town and Robben Island.

iYouth Job Application Advice

These vacancies cover different career areas, so do not send the same generic CV for every position. Tailor your CV to the specific job.

For example:

• Ticket Sales Officers: Highlight ticketing, bookings, administration and customer service.
• Bus Drivers: Highlight your driving experience, licence code and PDP.
• Information Officers: Focus on visitor services, tourism, communication and customer service.
• Prison Guides: Clearly demonstrate that you meet the specific eligibility requirements stated in the advert.
• Switchboard Operators: Highlight telephone, reception, switchboard and administrative experience.
• Shop Assistants: Focus on retail, sales, cash handling, cashier and stock experience.

Apply early and make sure you use the correct email address and subject line for your chosen position.

iYouth Disclaimer

iYouth shares employment opportunities for informational purposes only. We are not the hiring company and do not charge application fees. Always apply through official company channels and verify details directly with the employer.